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Hotel Industry News

When Guest Experience Beats Swag: ALICE Partnered with Forbes Travel Guide to Bring First Text Messaging- Powered Concierge Service to the Forbes Luxury Summit

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ALICE, the hospitality industry’s leading operations platform, partnered with Forbes Travel Guide during their annual Luxury Summit, to create the event’s first text messaging-powered...
Hotel Marketing

A Hotelier’s Guide To The GDPR: We Spent Months Learning About GDPR So You Don’t Have To

ALICE -
ALICE has been working hard to fully understand the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and its obligations on us and our...
Hotel Marketing

What A Popular Weather Chatbot Can Teach the Hospitality Industry About Guest Messaging

ALICE -
At first blush, the pairing of Poncho (a cheeky chatbot that tells you the weather, with no obvious ties to the hospitality industry) and ALICE (a...
Hotel Industry News

Two Former Rival Hotel Technology Vendors Come Together To Create Something Special For Both Guests & Staff At The Greenwich Hotel

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Guests lucky enough to check into New York’s Greenwich Hotel have a new way to contact the front desk and request services from staff....
Hotel Marketing

What Hotels Can Learn From the Airbnb CEO’s Twitter Exchange about What Guests Want

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When Airbnb CEO Brian Chesky asked his Twitter followers for Airbnb product recommendations in the late hours of Christmas day 2016, Chesky said he...
Mobile

Hotel Staff Have Always Been Mobile. It’s Time To Give Them Mobile Tools.

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Hotel staff have always been a mobile workforce. From runners to the advent of the pagers, to radios and more recently department specific systems,...
Hotel Industry News

What if Airbnb Built a Hotel?

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Ian Schrager said on stage at this year’s BLLA conference that, in some ways, Airbnb is the boutique hotel of one. So, what if...
Hotel Industry News

Special Report: The Hospitality Industry’s New Platform Paradigm

ALICE -
In the last ten years, a new technology strategy has displaced entire industries that were once deemed unstoppable. That technology model is "The Platform." The likes...
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